Learning in the Flow of Work: Insights from Monthly Dialogues


At October’s monthly Modern Learning dialogue, based on popular vote via a LinkedIn poll, we dove deep into the topic of learning in the flow of work. In practice, as we start to implement any new concept, we often find ourselves asking, “How will this change be  possible in my organization?” In order to answer this question, it’s best to break it down into several more specific and digestible questions. Our community participants started this conversation and provide some fantastic insight into taking on the process of initiating learning in the flow of work. So, let’s start to break down the [...]

Learning in the Flow of Work: Insights from Monthly Dialogues2021-12-27T11:21:37-05:00

Getting Stakeholders to Prioritize in Learning Design


In our most recent Learning Cluster Design 2-Week Practicum, one of the participants brought up a challenge around getting stakeholders to prioritize and get clearer on the learning need. When approached by a senior manager to develop management training, this L&D professional asked what specific classes or topics the senior manager was looking to target in this training. Their response? All of them. Sound familiar? What is even more relatable to many L&D professionals that work closely with stakeholders, is that this particular senior manager based their response on their own personal opinion, rather than looking at any data - again, [...]

Getting Stakeholders to Prioritize in Learning Design2021-12-12T15:42:26-05:00

How Learner Curiosity Plays a Role in Learner Personas


Many modern learning professionals use the concept of learner personas when designing learning programs for modern learners. They often categorize their audience by identifying what different learners need to know, and when, where and how they want to learn it. But in taking it a step further, have you ever considered the role learner curiosity plays in developing learner personas? In the video below, Learning Cluster Design co-creator, Lisa MD Owens, dives into how to use learner curiosity to develop learner personas and keep your learners engaged: https://www.youtube.com/watch?v=4Ivh0W8RY-U&list=PLW2CDAnk4Br2QoExsk-EjxAJ0XQz0t0cV&index=4 Some of Lisa’s key takeaways include: The correlation between levels of curiosity and [...]

How Learner Curiosity Plays a Role in Learner Personas2021-12-12T15:42:13-05:00

Crystal Featured: Training Business Podcast


It’s officially Fall and while the days will start to get shorter, we know that many of you are working hard on your 2022 learning strategy. As you gear up for a new year with new learning, have you asked yourself if you are focused on designing content for learning rather than designing content for learners?Earlier in the Summer I was invited on The Training Business Podcast, where I shared how the Learning Cluster Design  model addresses the need to surround employees / learners with learning assets designed to close performance gaps. In the episode we discussed: What Learning Cluster Design is What [...]

Crystal Featured: Training Business Podcast2021-10-01T12:40:27-04:00

Why Is Designing for Modern Learners So Hard?


Designing for modern learners is not as straightforward as we would expect. Modern learners have broad expectations - they all want something different. Some want a class, some want something digital, and with their varied contexts, it can be challenging to design for the “modern learner.” So, how do we design with the modern learner in mind? In the video below, Learning Cluster Design model co-creator, Lisa M.D. Owens explains how to create learning experiences that meet the modern learner when, where and how they need and want to learn. https://www.youtube.com/watch?v=gEYftUGLRyA Some key takeaways from Lisa include: Employees in the [...]

Why Is Designing for Modern Learners So Hard?2021-09-07T10:40:11-04:00

How to Design a Social Learning Community


In the book, Designing for Modern Learning, Lisa M.D Owens and I identify three “learning touchpoints” that outline key places, times, and ways that learning occurs. One of these touchpoints, Social Learning, looks beyond formal, planned approaches and provides learners with a level of interaction with other people. In most face-to-face learning experiences, whether we design for it or not, social learning happens inherently. Once the face-to-face experience ends, most learning professionals check off the proverbial “social learning” box, but modern learning doesn’t stop at the end of an event. In fact, social learning should be occurring before, during, and after a [...]

How to Design a Social Learning Community2021-09-07T10:36:11-04:00

LCD and the Neuroscience of Learning (AGES)


The future of L&D in a digital age is about unleashing human potential rather than reinforcing quality, routine work. Rather than focusing on telling L&D “what” to create for a digital age, the philosophy behind the Learning Cluster Design model focuses on building capability around the thought process - the “how” and “why” - moving L&D beyond its traditional limitations and into a position to allow modern learners to choose how, when and where they want and need to learn.  This new way of thinking requires L&D professionals to focus first on learner needs. Our context as training designers and deliverers [...]

LCD and the Neuroscience of Learning (AGES)2021-08-04T23:52:49-04:00

Beyond the First Moment of Learning Need


In traditional L&D, it’s common to see the majority of our efforts spent on times when our learners need to learn something for the first time. It could be a new technology rollout, a new process employees have to learn, or a new product line the company will be selling. We spend weeks, if not months, developing training around these changes, roll out said learning initiative and then boom, on to the next “new” effort without stopping to identify if our initiative even worked.  As L&D professionals, we often tackle new learning challenges from the lens of what Mosher and Gottfredson, [...]

Beyond the First Moment of Learning Need2021-08-04T23:52:51-04:00

Modern Take on Performance Support: It’s Just as Important!


The Learning Cluster Design model calls for a new way of thinking about L&D’s goal and role within organizations. Our third principle “Focus on Learner Needs” states that our context as training designers and deliverers is no longer as important as the context of the learner. Whereas in the past L&D had limited tools to deliver learning, today we can deliver learning when, where, and how the learner needs it. One of the tools that aligns with this guiding principle is ScreenSteps. How often have you sat through (or delivered) a training for a simple step by step process that the company [...]

Modern Take on Performance Support: It’s Just as Important!2021-08-04T23:52:53-04:00

Learning Design in COVID Times: How It’s More Than E-Learning


When you think of “converting to modern learning,” what comes to mind for you? Is it abandoning one-and-done training events for a strictly online/eLearning experience? If that was your thought, you’re not alone. Most L&D organizations, as they started facing the pandemic last year, scrambled to turn every face to face training program into an e-learning. But that isn't modern. Nor is it sufficient to make a business-impacting difference in talent's capability. Traditionally, L&D has overwhelmingly focused on new moments of learning need, and that has typically manifested itself in the sole development of one-and-done formal learning events. Every topic is [...]

Learning Design in COVID Times: How It’s More Than E-Learning2021-08-04T23:52:56-04:00

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