The Four Principles
Go Beyond One-and-Done: L&D’s new role is to deliver and facilitate access to multiple learning assets, not one asset, per capability gap.
Design the Whole, Not the Parts: Multiple learning assets must be viewed and designed as part of an integrated whole. They must not be created ad hoc, with lack of consideration for one another.
Focus on Learner Needs: Whereas in the past L&D had limited tools to deliver learning, today we can and have an obligation to deliver learning when, where, and how the learner needs it.
Change On-the-Job Behavior: L&D can and should be held accountable for improving performance on the job, not just at the end of a classroom training, course, or program.